Products purchased from our website can be returned within 30 days of purchase date. The package must be unopened and without any visible damage. To be eligible for a refund from thinksound the product must have been purchased directly from thinksound.

For products purchased through other retailers you must contact that retailer.

Refunds will be subject to a 10% restocking fee. The customer is also responsible to pay for shipping to return the merchandise.

If the product you received is defective from thinksound or when purchased through any other authorized dealer; you may request an exchange under our warranty policy.

Timbre Sound LLC, dba thinksound, is not responsible for losses incurred during shipping. We suggest that customers use a shipping method that includes tracking, so they can track the departure and arrival of their shipment.