The thinksound Guarantee lets you try our products risk-free for 30 days. If you’re not happy with the sound, fit, or feel — even after using them — you can return them for a refund or store credit. Return shipping is the customer’s responsibility.

• Each of our warranties are different, but most cover a one or two year term. For more information, please consult your warranty card or download the User Guide from the relevant product page on this website.
• We stand by the quality of all our products and if you have any questions or concerns please contact us

We don’t cover accidental damage, neglect, normal wear and tear, or returns after 30 days (unless under warranty). Final sale items are not returnable. Return shipping costs are not covered under the guarantee or but may be covered under warranty.

Email support@thinksound.com with your order number and proof of purchase (e.g. receipt or invoice). We’ll guide you through the process and let you know what to expect.

• Shipping to Canada and the USA is free on orders over $250 and a flat rate of $10 under $250.
• We ship to just about every country in the world. International shipping rates are calculated at checkout by Canada Post and are determined by the type of service you select. We recommend choosing an option with tracking, as we are not responsible for lost packages. More information can be found here.
• If we are shipping the package outside of Canada, you may be charged import duties by your country's customs agency. We have no control over these costs and do not have an accurate way of estimating them for you. Check with your local customs agency to see if they have an online duty calculator available.

Manuals for each of our headphones can be found on the User Guides page. If there's anything not covered that you're curious about, please don't hesitate to contact us.

Absolutely! Headphone fit is really, really important, especially with in-ears. If you’re using headphones that don’t fit properly, our headphones won’t sound the way they should. And we’d hate for you to have an average listening experience. With in-ears, experiment with each tip size before deciding which one you’ll use. They should feel snug, but comfortable, in your ears. With over-ears make sure you adjust the headband so the ear pad has a good seal around your ears.

• Make sure to show your ears some love and enjoy your music at a comfortable volume for a reasonable period of time. You’ve got your ears for life, so take care of them.
• Some people remove their wired headphones from their device by tugging on the cord, which is a no-no. Instead, you should always pull headphones from the plug, which keeps the cord happy. And we want our cords to be happy.
• It’s not a good idea to wrap your headphone cord around your phone. When you’re finished using your them, store your headphones separately or in the supplied pouch. See the below video for a most awesome way of wrapping your cord.
• Your headphones need to be cleaned regularly to avoid earwax buildup and dust in the earpiece. Yes, that’s gross, but not cleaning them can result in unbalanced sound, low sound or no sound. Absolutely no one wants that. Please consult your User Guide for instructions on how to properly clean your headphones.

• For our current models, we sell replacement cables and earpads, which you'll find on our Accessories page.
• We’ve stopped carrying replacement parts for older products like the on1/on2, ms02, rain, etc., but if you have any questions, feel free to drop us a line