Guarantee & Warranty

At thinksound, we’re passionate about delivering high-quality audio products built with purpose, precision, and sustainability in mind. We stand behind everything we make — and that includes how we support you before and after your purchase.

The thinksound Guarantee

Try them. Love them — or return them.

Buying audio gear without trying it first can feel risky, especially when sound is so personal. That’s why we offer the thinksound Guarantee.

Purchase any of our headphones and try them at home. If you’re not completely satisfied with the sound, fit, or feel, you can return them within 30 days of delivery—even if they’ve been lightly used. We’ll offer a refund or store credit, whichever works best for you.

Please note: Return shipping costs are the responsibility of the customer.

Product Warranty

All thinksound products are backed by a limited warranty that covers defects in materials and craftsmanship for either 1-year or 2-years, depending on the model. If something goes wrong during that time that shouldn’t have, we’ll repair or replace it — simple as that.

What’s Covered vs. Not Covered

How to Start a Return or Warranty Claim

Email us at support@thinksound.com with your order number, product name, and a brief description of the issue. Including a photo or video can help speed things up.

Return Shipping

For returns under the 30-day guarantee, customers are responsible for return shipping.

For warranty claims, we’ll work with you to keep things simple and cost-effective — though shipping costs may still apply depending on the situation.

Our Promise

We design our products to sound amazing and last — and we treat our customers the way we’d want to be treated. If something’s not right, just reach out. We’ll do everything we can to make it right.

The Legal Stuff

thinksound warranties their products against defects in materials or workmanship for a period of one (1) year or two (2) years from the date of purchase, depending on the product. Please check the individual product for details. Products must be purchased from a thinksound authorized dealer, unless otherwise noted. thinksound will repair or replace the product at no charge. After the product warranty period has ended, the customer is responsible for the repair or replacement. This warranty does not cover shipping, removal, installation or any other related costs.

This warranty does not cover acts of god, normal wear and tear, cosmetic damage, accidents, misuse, commercial use, any modifications to the product, improper connection, improper use, purchase from an unauthorized dealer, attempted repair by anyone other than thinksound.



This warranty does not cover products sold by unauthorized resellers, products sold as-is, display models, open box, second hand, or any other times in which the product may have been opened or used.



This warranty is also void if it is damaged by a product that it was used with such as battery leak or electrical fault of a connecting product.



Proof of purchase is required. A proof of purchase may be in the form of a receipt, bill of sale, with the model of the product and the date of purchase listed from an authorized dealer.

thinksound is not responsible to repair or replace the product if in violation of this warranty. Some countries, provinces and states may have other restrictions on warranties. Please check the location of your purchase for their specific warranty laws that may result in the change of this warranty. The location may give you specific rights not explained in this warranty.



To be eligible for a refund from thinksound the product must have been purchased directly from thinksound. For products purchased through other retailers, including Amazon, you must contact that retailer.



If the product you received is defective when purchased from thinksound or through any other authorized dealer; you may request an exchange under our warranty policy.



thinksound is not responsible for merchandise that is damaged or lost during return shipping. We suggest that customers pack products carefully and use a shipping method that includes tracking.